Money Talks, So Should You

Best retail return policies

Nadine Cheung
by Nadine Cheung, Dimespring Contributor  (@nadinecheung)

Not everything in life comes with a guarantee, but there are certain retailers that go above and beyond to ensure their customers are happy. Back in the day, phrases like “final sale” and “store credit only” were the norm, but in this competitive market, companies aim to please.

Thirty-day returns are relatively standard, but chains like Target, IKEA and Express offer 90-day return policies, with a valid receipt. That’s a generous three months to decide whether you want to keep your new item. Zappos gives you one whole year to return shoes with its 365-day return policy, and better yet, Nordstrom and Kohl’s don’t have any set time limit on returning merchandise. It’s hard to believe, but it’s true.

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Beyond returns, some retailers go the extra mile by using guarantees to ensure customer satisfaction. For instance, Home Depot has a one-year plant guarantee on all of its flowers, trees and shrubs. Whether it’s your fault or not, you can simply return your dead or dying plant for up to a year from the purchase date, as long as you save the receipt. Those of you with black thumbs, rejoice!

Costco is well known for its great membership guarantee. If you are dissatisfied at any time, the store will refund your membership fee in full. Best Buy also has a price-match guarantee that is widely hailed for being easy and accommodating, although there is a long list of restrictions on their site, so make sure you’re able to document the competitor’s price accordingly.

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Yogis will also be excited about a lifetime guarantee from Manduka on all of their Black Mat PRO and PROlite yoga mats. The company promises their products will “be free of manufacturer defects” and will “last a lifetime, if used and cared for properly.” If not, you get a brand-new replacement mat. Namaste. 

Nadine Cheung is a New York-based freelance writer and editor with a passion for music, movies, pop culture, food, yoga, TV, books and everything in between. Her lifestyle and entertainment content has been featured on AOL, The Huffington Post, Page Six Magazine, Billboard and more.